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Customer Support - Terms & Conditions
Privacy Statement
We Are Committed to Your Right to Privacy
Naas ltd respects your right to privacy. We developed this Privacy Statement to inform you about our practices.
Questions regarding this Privacy Statement should be directed to sales@naasltd.com
Overview
Privacy is a concern to most Internet users. Naas ltd is acutely aware of, and sensitive to, the privacy concerns of our customers. We assure you that we do not collect personal information from you unless you provide it to us. If you are registering to use the site you will be asked to provide certain information. We are asking for this information solely the purpose of providing the services offered and authenticating your identity when you login. Be assured that we do not sell information about our customers or site visitors to third parties.
Privacy Policy Enforcement
If you feel that Naas ltd is violating this Privacy Statement, please contact us at sales@naasltd.com
Traffic Data
Each time a visitor comes to Naas ltds site, information is collected including your domain name / IP address, referring URL, browser and platform, time of visit, pages visited and searches performed, if any. These statistics are used to help us improve the performance of our website.
Aggregated traffic data may be shared with potential advertisers, research firms, and business partners for demographic purposes. When used in this aggregated form no one will be able to identify or contact you.
Use of E-mail Addresses
Registered Naas ltd users may "opt out" of the e-mail communications offered in the "Profile" section of the site. If you change your mind you can always reverse your decision later. E-mails that confirm business transactions will always be sent to you.
Use of Cookies
A "cookie" is a piece of information that our website sends to your browser, which then stores this information on your system. A cookie allows our website to "remember" information about your preferences either until you exit your current browser window (if the cookie is temporary) or until you disable or delete the cookie. Many users prefer to use cookies to help them navigate a website as seamlessly as possible.
You should be aware that cookies contain no more information than you volunteer, and they are not able to "invade" your hard drive and return to the sender with personal or other information from your computer. If you choose not to accept a cookie, you will still be able to use our website but you will not be able to register and/or login and place orders with us via the website.
Sending You Responses and Updates
We generally respond to any e-mail questions, requests for service or information, and other inquiries we receive. We may also retain this correspondence to improve our products, services and website. Frequently we retain contact information so that we can send individuals updates or other important information about our services and products.
Surveys
From time-to-time we may request information via surveys. Participation in these surveys is completely voluntary and you always have a choice whether or not to disclose this information. Survey information will be used to monitor or improve this website, and to improve our customer service and product offerings.
Terms of Access
WEBSITE OPERATOR
This website is operated by or on behalf of Naas Ltd trading as "Naas ltd" or, where the context admits, "Us", "We" or "Our". Registered Office: Heggs & Co, Edward Centre, Hinckley, Leicestershire. LE10 0BB Reg no: 3559881Our VAT Registration Number is: GB 704 7628 33
Any communications regarding this website should be sent to sales@naasltd.com. Please review the Naas website Terms of Access set out below. The basis on which you are entitled to access and use this website is governed by these Terms of Access. Your access to this website indicates that you have read and understood these Terms of Access and that you agree to be bound by them.
IMPORTANT: YOU ACKNOWLEDGE AND ACCEPT THAT THESE TERMS MAY BE CHANGED FROM TIME TO TIME WITHOUT NOTICE AND THAT YOU ARE BOUND BY SUCH CHANGES IMMEDIATELY UPON SUCH CHANGE EACH TIME YOU ENTER THIS WEBSITE. IT IS YOUR RESPONSIBILITY TO VISIT THIS PAGE PERIODICALLY TO VIEW THE THEN CURRENT TERMS OF ACCESS BY WHICH YOU WILL BE BOUND.
INFORMATION ACCURACY AND AVAILABILITY OF THIS WEBSITE
All information and materials contained on this website have been prepared solely for the purpose of providing general information about Us and the products and (where relevant) services which We sell. All such information and materials published on this website are provided in good faith as a convenience to You and may be used for information purposes only and at all times in accordance with these Terms of Access.
We endeavour to ensure that the information and materials published on this website are correct and up to date. However, (to the maximum extent permitted by law) we make no representations or warranties (express or implied) that the information or materials published on this website are accurate, comprehensive, verified or complete. In particular, we make no representations or warranties (express or implied) concerning the fitness for any particular purpose of any such information or materials. The information on this website does not constitute any form of advice and/or recommendation. Naas ltd does not undertake to update or correct the information and/or materials contained on this website but We reserve the right to make improvements and/or changes to (including the removal of) the products and/or programs described in this information and to delete and/or move any such information or materials at any time and without notice.
Whilst we try to ensure that this website is normally available 24 hours per day, we will not be liable if, for any reason, this website is, at any time, unavailable for any period of time or at all. Access to this website may be suspended temporarily or permanently without notice.
PRODUCT DETAILS
Information Naas publishes on this website may contain references or cross references to Naas products, programs and services that are not announced or available in your country. Such references do not imply that Naas intends to announce such products, programs or services in your country. We recommend in all cases that you consult your local Naas business contact for information regarding the products, programs and services which may be available to you.
ACCESS AND USE OF INFORMATION
Your access to this website is strictly limited to viewing, using, downloading and storing the information contained on this website solely for your legitimate personal or internal business use. Any access to this website for any purpose other than as permitted by these Terms of Access or any access or attempt to access other areas of the Naas computer system or other information contained on the system for any purposes is strictly prohibited and may give rise to a claim for damages and/or result in criminal proceedings being taken against You.
INTELLECTUAL PROPERTY RIGHTS NOTICE
The information and materials contained in this website are subject to copyright and/or other intellectual property rights (including, but not limited to, rights in trade marks, trade secrets and patents) owned by or licensed to Us. All rights in respect of such information and materials are reserved to Us or to our third party licensors.
You may download to a local hard disk and/or print individual sections of this website for personal use and information or for the internal use of your business only and provided that you retain all copyright, other proprietary notices or other intellectual property notices contained in the original material on all downloads and/or copies made. Any file downloads are made at your own risk.
You acknowledge that all proprietary rights in and to such copyright material and/or materials attracting other intellectual property rights are and shall remain vested in Us or Our third party licensors and that you shall obtain no rights in respect of such materials other than as stated above.
The products, technology or processes described in this website may be the subject of other intellectual property rights reserved by Us or by other third parties and you shall obtain no rights in respect of such products, technology or processes.
You may not reproduce (in whole or in part), modify, decompile, disassemble or transmit or use for any commercial purpose whatsoever (other than as expressly stated above) any information and/or materials from this website without Our express prior written consent.
HYPERTEXT LINKS
This website may be linked to or from other websites which are not maintained by and are independent of Naas. Links from this website exist for convenience and information purposes only. Naas is not responsible for and has no control over the content of such websites and makes no warranties or representations whatsoever (express or implied) about any other website which is linked to or from this website. The inclusion of any link to or from such websites does not imply endorsement, sponsorship, or recommendation by Naas of those websites, their providers, products and/or services. Hypertext links or other signposting materials to this website contained in any other website or document are not permitted without our prior written consent. By accessing this website, you acknowledge and accept that it is up to you to take precautions to ensure that whatever information and/or materials contained on and/or linked to or from this Web Site you select for your use is free of such items as viruses, worms, Trojan horses and other items of a destructive nature.
SUBMISSIONS TO Naas ltd
Naas does not want to receive confidential or proprietary information from you through this website. By sending Naas any material, remarks, suggestions, ideas, graphics or any other information through this website (including, without limitation, by using any means of contacting Us displayed on this website), you grant Naas an unrestricted, non-exclusive, irrevocable, royalty free licence to use, reproduce, display, perform, modify, transmit and distribute those materials (as described) and you also agree that Naas is free to use any ideas, concepts, know-how or techniques that you send Us for any purpose. However, unless We ask your permission or where We notify you in advance that materials or information submitted by you to a particular part of the website will be published with your name on it or otherwise used, or except where We are required to do so by law, We will not release your name or otherwise publicise that you submitted materials or information to Us.
TERMS OF PURCHASE
The Terms of Purchase contain the terms and conditions upon which We may agree to sell goods and/or services contained on this website to You. Where We enter into a contract(s) with you for the sale of such goods and/or services to you, then (in the event of any inconsistency between these Terms of Access and the Terms of Purchase) those Terms of Purchase shall take precedence.
TERRITORY STATEMENT
The information and materials provided on this website are not provided to and may not be used by any person or entity in any jurisdiction where the provision or use thereof would be contrary to applicable laws, rules or regulations of any governmental authority or regulatory or self-regulatory organisation where We are not authorised to provide such information.
You must be satisfied that You may lawfully access and use this website, read the pages and/or act upon the information and materials contained within the pages. We accept no responsibility for unauthorised access or for your actions in respect of these matters. For the avoidance of doubt, you acknowledge that this website is designed and made available for use in the United Kingdom only.
LIABILITY
We shall not be liable WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF STATUTORY DUTY, RESTRICTION OR OTHERWISE in respect of any claims or any direct, indirect, SPECIAL or consequential loss (including, without limitation, loss of profits, REVENUES, ANTICIPATED SAVINGS, GOODWILL, DATA, OR BUSINESS OPPORTUNITIES) of any nature and whether arising directly or indirectly from the use of OR RELIANCE UPON the information and materials contained in or available through this website or otherwise howsoever arising WHETHER OR NOT WE HAVE BEEN ADVISED OF THE LIKELIHOOD OF SUCH LOSS. FOR THE AVOIDANCE OF DOUBT, NOTHING IN THESE TERMS OF ACCESS EXCLUDES OR LIMITS OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE (INCLUDING OUR EMPLOYEES, SUB-CONTRACTORS OR AGENTS); FRAUD (INCLUDING, WITHOUT LIMITATION, FRAUDULENT MISREPRESENTATION); OR, FOR ANY OTHER MATTER WHICH IT WOULD BE ILLEGAL FOR US TO LIMIT OR EXCLUDE OUR LIABILITY (OR ATTEMPT TO DO SO).
LAW AND DURISTICTION
Any use of this website it shall at all times be governed by English law and, in the event of any dispute, the relevant parties shall irrevocably submit to the non-exclusive jurisdiction of the English Courts.
Terms of Purchase
1. Definitions
a) The term "Company" shall mean Naas ltd.
b) The term "Customer" shall mean any person, firm or company who purchases goods or services from the Company.
2.Conditions
These conditions apply to and are deemed to be incorporated in all orders, contracts, quotations and tenders for the supply and sale of goods or services by the Company. These conditions supersede any terms and conditions contained in any Customer's order unless otherwise agreed in writing by the Company.
3. Quotations
Quotations are made upon the basis of materials and labour prevailing at the date thereof and are open for acceptance for a period of thirty days from the date of quotation. Should a quotation not be accepted within thirty days the quotation may be subject to alteration to take account of increases in costs. In addition the quotation may be withdrawn at any time prior to acceptance in writing. Stenographical errors or clerical errors, if any, are subject to subsequent correction.
4. Published Prices
Orders placed will be charged at prices current at the time of delivery.
5. Value Added Tax
All prices quoted are inclusive of Value Added Tax.
6. Accounts
Credit accounts can only be opened at the Company's discretion and subject to satisfactory references being given otherwise remittances must be sent with orders. We will make a search with a Credit Reference Agency, which will keep a record of that search and will share that information with other businesses. We may also make enquiries about the Principal Directors and Proprietors with a Credit Reference Agency. Where a credit account has been opened goods shall be paid for by the last day of the month following the month in which the goods were invoiced to the Customer or he is notified that they are available for delivery. The Company reserve the right to set a maximum amount of credit allowable upon each account and to withdraw credit facilities without explanation. In the event of non payment in accordance with the credit terms the whole of the price for all goods sold by the Company to the Customer whether under this or any other contract, shall immediately become due and payable and the Company reserves the right at its option, to cancel or postpone the further performance of its obligations whether under this or any other contract, without prejudice to any other right or remedy available to the Customer. The Company reserves the right to charge the Customer interest at the rate of 2% per annum above UK clearing bank base lending rate from time to time until payment is made in full.
7. Description and Quality
Illustrations, descriptions, weights and technical data in any of the Company’s catalogues, price lists and statements (written or oral) made by any representative of the Company are provided to give customers an approximate picture and description only and do not form the basis of any contractual liability.
No warranty or condition that the article shall accord with such illustration, description or statement is to be implied and any warranty or condition capable of or arising is hereby excluded.
Designs of goods are subject to alteration without notice.
All quotations given and sales made are upon the condition that although goods supplied are of sound commercial quality, the Company can accept no liability as to their suitability for any purpose other than that specified in writing or prior to the time of sale.
8. Guarantee
The Company undertakes at its option to replace or refund the purchase price of any goods sold or supplied in the following circumstances only:
a) Where the goods do not correspond to any written identifying description applied to them.
b) Where the goods prove to be unfit for a particular purpose which has been expressed in writing by the Company.
c) Where the goods prove to be defective and not fit for their ordinary purposes within 12 months of delivery. The Company's liability under this clause shall be accepted by the Customer in lieu of any warranty or condition whether expressed or implied by law.
8a. Compressor warranty
Automotive compressors are guaranteed for one year only if proved of receiver drier been changed and the system flushed.
9. Supply of Services
The Company undertakes to provide services with reasonable skill and care. If defects due to a failure to exercise such skill and care occur within 12 months of the completion of the supply, the Company undertakes to remedy the defects.
10. Limitation of Liability
a) Subject to clauses 10 b) c) d) and e) the Company's liability is limited to that provided in clauses 8 and 9 above. The Company shall not be liable in any circumstances to the Customer whether by way of indemnity or by reason of breach of contract or negligence or of breach of statutory duty or otherwise for loss or damage of any kind, whether direct, indirect or consequential.
b) The undertaking as to title in Section 12 of the Sale of Goods Act 1979 is not excluded.
c) Where the Customer deals as Consumer (as defined in Section 12 of the Unfair Contract Terms Act 1977) the undertakings implied by sections 13, 14, 15 of the Sale of Goods Act 1979 are not excluded and the customer's statutory rights are not affected.
d) The Company does not exclude any or restrict liability for death or personal injury resulting from its own negligence.
e) The Company does not exclude any liability which it may incur under the Consumer Protection Act 1987 for damage as defined in section 5 of the Act.
11. Test and Inspection
Special tests or tests in the presence of the Customer or his representative will be charged to the Customer unless otherwise agreed in writing. In the event of delay on the Customer's part or his representative's part, in attending such tests, after seven days notice of the place and time of such tests, the tests will proceed in the Customer's absence and shall be deemed to have been carried out in the Customer's presence.
12. Passing of Property and Risk
(a) Unless otherwise agreed in writing by the Company all tools, dies and patterns in respect of or relating to the goods shall remain the property of the Company.
(b) Risk in the goods will pass to the Customer on the earlier of:
(i) delivery;
(ii) when the goods are ready for delivery but delivery is postponed at the Customer's request; or
(iii) the date on which the Customer fails to take delivery in accordance with the Contract.
(c) Delivery shall be deemed to be completed before offloading where the Company agrees that goods are to be delivered other than at the Company's premises, and before loading where the goods are collected at the Company's premises.
(d) Until the Contract price of the goods and/or services comprised in the Contract or any other contract between the Customer and the Company and all other sums whatsoever which are or may become outstanding from the Customer to the Company shall have been paid or satisfied in full as cleared funds or until a director of the Company specifies otherwise in writing:-
(i) the property in the goods remains vested in the Company (notwithstanding the delivery of the same and the passing of risk therein) and the Customer shall hold the goods as the fiduciary agent and bailee of the Company;
(ii) the Customer shall maintain the goods in a satisfactory condition and insure the goods for their full price against all risks and, in the event of any loss or damage, shall immediately on receipt of the insurance monies remit to the Company the full Contract price of the Goods lost or damaged less any part thereof which has already been paid and until such amount has been so remitted shall hold such amount as trustee for the Company;
(iii) the Customer shall store the goods (at no cost to the Company) in such a way that they can be readily identified as being the Company's property;
(iv) the Customer may sell the goods in the ordinary course of business at full market value in the name of the Customer as principal and not as agent for the Company; the Customer acts as the Company's bailee in respect of such sales and shall immediately upon such sale, and whether or not payment has become due, remit to the Company the full purchase price of the Goods sold less any part of it which has already been paid and, until such amount has been so remitted, shall hold such amount as trustee for the Company;
(v) the Company may at any time revoke the Customer's power of sale;
(vi) the Customer's power of sale and any right to possession of the goods shall in any event automatically cease in any of the circumstances set out in clause 12 (e) (referred to in such clause as a "Default");
(vii) the Company shall be entitled by itself its employees or agents (with or without vehicles) to enter upon any of the Customer's premises at any time for the purpose of inspecting or removing and repossessing such Goods and the Company shall be entitled to claim from the Customer the costs and expenses incurred by the Company in and ancillary to the process of removal and repossession.
(e) A Default shall be any of the following:
(i) breach of the Contract by the Customer or of any other contract between the Company and the Customer;
(ii) failure by the Customer to make any payment when it becomes due;
(iii) the Customer exceeds the credit limit set by the Company
(iv) if the Customer has a bankruptcy order made against him or makes an arrangement or composition with his creditors, or otherwise takes the benefit if any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convenes a meeting of creditors (whether formal or informal), or enters into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or has a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or documents are filed with the court for the appointment of an administrator of the Customer or notice of intention to appoint an administrator is given by the Customer or its directors or by a qualifying floating charge holder (as defined in paragraph 14 of Schedule B1 to the Insolvency Act 1986), or a resolution is passed or a petition is presented to any court for the winding up of the Customer or for the granting of an administration order in respect of the Customer, or any proceedings are commenced relating to the insolvency or possible insolvency of the Customer or the Customer suffers or allows any execution whether legal or equitable, to be levied on his/its property or obtained against him/it, or fails to observe or perform any of his/its obligations under the Contract or any other contract between the Company and the Customer, or is unable to pay its debt within the meaning of section 123 of the Insolvency Act 1986 or the Customer encumbers or in any way charges any of the goods; or
(v) If the Customer ceases or threatens to cease or trade, or if the Company shall reasonably doubt the solvency of the Customer.
(f) Nothing in these conditions shall:
(i) constitute or be deemed to have constituted the Customer as the Company's agent, or
(ii) prevent the Company from maintaining an action for the price, notwithstanding that the property in the goods may not have passed to the Customer.
(g) On termination of any Contract, howsoever caused, the Company's rights in this clause 12 shall remain in effect.
13. Delivery
Dates quoted for delivery are approximate only and in this respect times shall not be of the essence of the contract. It shall suffice for the Company to deliver within a reasonable time of the date of delivery quoted; regard being had to all the surrounding circumstances. Where the Company offers delivery to a site nominated by the Customer, then its obligation shall be to deliver as near to the site as a safe hard road permits. The Customer shall provide free of charge any labour or machinery required for the purpose of unloading, loading or stacking.
In the event of any goods or any packing or container being delivered and deposited, whether on the public highway or elsewhere the Customer shall be responsible for all steps that need to be taken for the protection of persons or property in relation to such goods, packing or container, and shall indemnify the Company in respect of all or any costs, claims, losses or expenses which the Company may incur as a result of such delivery.
The Company cannot accept liability of any direct or indirect loss arising from delays caused by fire, flood, loss or delay in transit, strike, lockout or from any other cause beyond the Company’s reasonable control.
14. Cancellation of Goods
The Company reserves the right to charge to Customer for all costs incurred on cancelled orders.
15. Examination of Goods
Goods must be examined forthwith on delivery.
The Company shall replace any goods damaged or lost in transit to the place of delivery provided such damage or loss is reported to the Company within three working days of such delivery. No other liability shall be accepted by the Company in respect of any such damage or loss.
Any rejection of the goods on any other grounds must be communicated to the Company within 5 working days.
16. Carriage
Carriage charges will be invoiced to the Customer at rates which shall be determined by the Company from time to time unless specifically excluded in writing. When part deliveries are made on the Customer's instruction the same conditions apply as for whole and complete deliveries.
17. Export/Overseas Contracts
In relation to goods sold outside the UK, the Channel Islands and the Isle of Man, risk in the goods shall pass to the Customer when they leave the Company's warehouse. Shipping and insurance shall be payable by the Customer but will be managed by the Company unless otherwise agreed. The Customer is responsible at its own expense for obtaining any licence and complying with any export regulations in force within the UK and any country for which the goods are destined. Certain goods imported from the United States of America by the Company are subject to specific restrictions. The Company reserves the right not to supply certain customers or countries and to require from the Customer full details of the end use and final destination of the Goods.
18. Law
The contract between the Company and the Customer for the supply of goods or services which includes these conditions shall be governed and construed and shall take effect in accordance with the laws of England.
Security Statement
You can be assured that when placing your order through the Naas ltd website your details are secure. The Naas ltd website uses SSL (which stands for "Secure Sockets Layer"), the de facto standard for Internet security.
SSL is an open protocol for secure data communications across the computer networks. Broad support for this protocol promotes interoperability between products from many organisations. It provides an environment in which electronic commerce can be conducted and data can be safely encrypted and protected.
SSL provides a straightforward method for adding strong security to existing applications and network infrastructures. SSL is application protocol independent and provides encryption, which creates a secured channel to prevent others from tapping into the network; authentication, which uses certificates and digital signatures to verify the identity of parties in information exchanges and transactions; and message integrity, which ensures that messages cannot be altered en route. www.naasltd.com is authenticated for E-commerce by Commodo.
You can also be fully reassured that Naas ltd does not divulge your details to third parties. All information supplied is used for our internal purposes only, so that we understand you better and make your life easier.